Requires: iOS 4.2+ Latest version: Bahia 1.4.4 [December 2012]
v.1.4.3 UPDATE 18th Dec: This version has a known problem when using the map mode in the journey planner that causes the app to crash. We apologise for the inconvenience this has caused. Please upgrade to the latest version to fix this issue.
v.1.4.2 (or earlier) UPDATE 8th Dec: London Overground routes and live data are not working in version 1.4.2, and earlier versions, of Commuter due to a change Transport for London has made to their data API. You need to upgrade to the latest version to fix this issue.
- What transport services are covered by Commuter ?
Tfl London Underground, Docklands Light Rail (DLR), London Overground and UK National Rail.
London Underground and DLR services come packaged with live service data provided free from Tfl and you can upgrade with a subscription to get live data from National Rail Enquiries for most UK Rail operators including London Overground.
- Why do I need to pay for live data for UK Rail and London Overground ?
In order to get this realtime data we (Ayoupa) must pay a recurring annual licence fee, on a per user basis, to the Association of Train Companies (ATOC) who operate National Rail Enquiries. Hence we must ask you to subscribe to cover these costs.
The reports by some users that this live data is in the public domain and is hence free to us is incorrect. UK Train companies provide free apps with this data as they are part of the ATOC organisation however we are a small independent London development company and are required to pay.
- If I don't purchase live data for UK Rail or London Overground then can I use these transport types to plan a journey ?
Yes these stations and services are still provided but the information is taken from the published train schedules rather than what is happening in realtime on the actual services.
- How do I manage my subscription ?
A current subscription will be listed under your Data Shop realtime data plans. It displays the subscription period and expiry date. Your subscription is also listed under the Settings section which shows your purchase history. When the subscription nears its expiry date the app will prompt you to renew.
- What is a Commuter account ?
A Commuter account is a way of recording your purchases with us. This makes it easy to share your purchases between your Apple devices, such as when you upgrade your phone. And it is also important in case your device is stolen as it can be used to unlink all devices. Note that up to a maximum of five devices can be linked to your account using your email address as ID.
- Why do some departure boards never display ?
Not all stations have departure board information, e.g. some of these are:
Chesham, Goldhawk Road, Ladbroke Grove, Latimer Road, New Cross Gate, New Cross, Paddington (District Line), Preston Road, Rotherhithe, Royal Oak, Shadwell, Shepherd's Bush Market, Surrey Quays, Wapping, Westbourne Park, Wood Lane
- Can I get the route planner to plan a route that goes via a specific station ?
Yes, the Via function is found in the Journey toolbar. The toolbar is at the bottom of the screen and will slide up when you touch the up arrow.
You can set a place you wish to either transit through or interchange at. Transiting through a station does not always imply changing train services there and the app will prompt you if it finds these two different options, e.g. you can then choose to force the app to find a route that changes train services at a specific station if you wish, or simply just make sure the route will transit through there
- Why do I never get any push notifications about live service issues ?
You can select to monitor your regular commute transport services in the Service section of Commuter. If you've done this and are not getting notifications then please check the following:
Go to your iOS device Settings and select Notifications. Find the Commuter entry and select it, then check you have enabled Commuter for the Notifications Center.
Also make sure that in Commuter's Monitors screen you've turned on an appropriate time period e.g. Weekdays 7am - 7pm.
If you still have an issue then please get in touch with us and we'll do what we can to help.
- Why isn't a map of the London underground included ?
Maps will be coming in a later version but our first release is optimised for a regular daily commute where you typically know where you're going. We have cool ideas for the map being integrated into the whole experience, so look out for this soon.
- If I've got problems or suggestions what should I do ?
Check out the Help on the toolbar for each section. If you can't find what you need to know then use the email link below this screen to get in touch - we're keen to help!
- What's your customer care policy ?
Our customer care policy is quite simple really. We want to treat you as we like to be treated ourselves. We respect your right to a high quality of service, diversity of opinion, and our prompt response to communications. We endeavour at all times to exceed your expectations of service and take pride in building confidence in an ongoing relationship.
- What's your policy on data privacy ?